National Consumer Helpline Invites Application For Various Post

National Consumer Helpline

Delhi

National Consumer Helpline, a Public Service Project of Ministry of Consumer Affairs for Consumer Awarenesss, Advise, Guidance and Information through National Toll Free Number 1800-11-4000 (MTNL/BSNL) is looking for Job Vacancies listed below

1) Manager : (Full Time)

• For National Consumer Helpline, a fully computerized call center, supported by Ministry of Consumer Affairs.. She/he will be responsible for Management of Helpline, Government and Corporate. Liaison, Finances, Website, Software, Knowledge database, planning and implementing publicity, ability to administer staff. Graduate in any discipline with 10 years relevant experience(incl. IT), Leadership and Communication skills.

2) Consultants : (Part Time)

• Having industry experience in Corporate Customer Service Systems; Quality Management Systems' Certification and Executive Training. Retired/ VRS eligible. 

Note :

• Send CV with two references for Post No. 1 or No. 2 by Email to : vacancy.nch@gmail.com by 14 Dec 2010.

3) Junior Counsellors (Full Time/ Part Time)

Eligibility

• Graduate in any discipline with minimum one year of relevant experience. 
• Students Can also Apply

Job Description

• Call handling, Advising, Guiding and informing the consumers, Generating feedbacks, Interesting stories, Providing input for data updating etc., also participating in adv related activities. Any other task as per the requirement of the process.

Essential: 

• Good knowledge of computer, internet, communication and good command of English and Hindi shall be essential for the above post. Experience in call centre work or work in any domain of consumer affairs are considered relevant and desirable for the above posts.

Note :

• email at job.nch@gmail.com 
• The last date for receipt of applications is 10th Dec 2010.

How to Apply :

• All the above posts are on full time /part time basis on contractual terms for duration of the project and will be on a consolidated salary inclusive of productivity incentive basis only. The posts will be filled up as per University approved Project Guidelines in-force. The applications should reach National Consumer Helpline, Delhi School of Economics, University of Delhi, Delhi-110 007.

More Details :

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